USPROHUB LLC | AI Ready Websites + Targeted CampaignsYour $199 AI-Ready Website + Targeted Postcard Campaigns from $299
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Refund Policy

Refund Policy

Last updated: May 8, 2026

USPROHUB LLC is committed to fair and transparent refund practices. Refund eligibility depends on the product type and whether work has begun. All refund requests must be submitted to info@usprohub.com. Approved refunds are processed within 5 business days to the original payment method.

AI Ready Website Package ($199)

  • Full refund available if requested within 24 hours of purchase and we have not yet started domain setup or website build work.
  • Partial refund (typically 50%) if we have started build work but not yet purchased your domain or published the live site.
  • No refund once the website is live on your domain — the work and third-party costs (domain registration, SSL, hosting) have already been committed.
  • If we cannot deliver the website due to circumstances on our side, a full refund is issued within 5 business days.

AI Follow-Up Monitor subscription ($9/month)

  • You may cancel any time by emailing info@usprohub.com.
  • Access remains active until the end of the current billing period.
  • No partial refunds are issued for unused days within a billing cycle.
  • No further charges after cancellation is confirmed.

Targeted Postcard Campaigns (Starter, Growth, Scale)

  • Full refund available any time before you click Send for Approval in your campaign design editor — design has not yet been locked or dispatched.
  • Partial refund if you cancel after design lock but before the batch is sent to the print provider — we refund the print and postage portion (typically ~70% of the order) minus the AI design + targeting fee.
  • No refund once the batch has been sent to PostGrid for printing — physical materials and postage are committed at that point.
  • If we cannot fulfill a campaign due to a thin matched audience (under 20% of your tier's piece count), you receive a full refund or an upgraded tier of equal cost.

Digital services (custom web, SEO, SaaS, mobile, AI automation)

  • Non-refundable once a project scope has been agreed and work has commenced.
  • If we cannot start a project due to circumstances on our side, a full refund is issued within 5 business days.
  • For milestone-based engagements: completed milestones are non-refundable; future milestones may be cancelled.

Billing errors

If you were charged incorrectly (duplicate charge, wrong amount, or unauthorized transaction), contact us immediately at info@usprohub.com. We will investigate and issue a correction or full refund within 5 business days.

How to request a refund

  1. Email info@usprohub.com — Subject: "Refund Request — [Order/Campaign ID]"
  2. Include your order confirmation number or checkout email address.
  3. Briefly describe the reason for your request.
  4. We respond within 1 business day to confirm receipt and eligibility.
  5. Approved refunds are returned to your original payment method within 5 business days.